Frequently Asked Questions
How can we contact your customer service team?
You can contact us via email, phone, or online chat through our Contact Us page. We will respond within 24 hours.
Do you provide technical support?
Yes, we provide comprehensive pre-sales consultation and after-sales technical support services. Reach out via our Contact Us page.
How do you handle quality issues?
For quality issues within the warranty period, we provide free repair, replacement, or refund services. Contact us immediately if you experience any issues.
Do you provide cargo insurance?
Yes, we can purchase shipping insurance for cargo to ensure transportation safety.
How is shipping cost calculated?
Shipping costs are calculated based on cargo weight, volume, destination, and shipping method. We can provide shipping estimates.
What shipping methods do you offer?
We offer multiple shipping methods including sea freight, air freight, and express delivery, and can assist with logistics arrangements.
How many revisions are allowed for custom products?
During the sample stage, we typically allow 2-3 free revisions to ensure the product fully meets your requirements.
Do you sign confidentiality agreements?
Yes, we sign NDA (Non-Disclosure Agreement) for all OEM/ODM projects to protect your designs and business secrets.
Are there mold fees for OEM/ODM?
If mold development is required, there will be a one-time mold fee, which can be refunded or credited after reaching certain order volumes.
Can custom products bear our brand?
Absolutely, we support printing your brand logo and information on products and packaging as part of our OEM/ODM Services.
Do you provide product design services?
Yes, we have a professional R&D team that can provide complete ODM design solutions based on your requirements. Explore our OEM/ODM Services.
How long does custom development take?
From design confirmation to sample production typically takes 2-4 weeks, with an additional 4-8 weeks for mass production.
What is the MOQ for OEM/ODM projects?
OEM/ODM projects typically require 1000 pieces minimum, depending on product complexity. Visit our OEM/ODM Services page for detailed information.
What is the difference between OEM and ODM?
OEM means manufacturing products according to your design with your brand. ODM means we provide the design solution and manufacture products under your brand. Learn more about our OEM/ODM Services.
How can we get the latest product catalog and price list?
Please contact us via our Contact Us page, and we will send you the latest product catalog and B2B price list.
Do you support long-term supply agreements?
Yes, we welcome long-term supply agreements and offer preferential pricing and priority production scheduling. Contact our team to discuss partnership terms.
Do you provide invoices and customs documents?
Yes, we provide official VAT invoices, commercial invoices, packing lists, certificates of origin, and complete export documentation.
Do you sign formal purchase contracts?
Yes, we sign formal purchase contracts for all B2B orders to protect both parties' interests.
How can we become your distributor?
Please visit our Become a Wholesaler Partner page to learn about partnership opportunities and submit your application.
Do you offer wholesale price discounts?
Yes, we provide tiered pricing discounts based on order quantity. Larger orders receive better pricing. Learn more about becoming a wholesaler partner.
What payment methods do you accept?
We accept various B2B payment methods including T/T wire transfer, L/C letter of credit.
What is your Minimum Order Quantity (MOQ)?
MOQ varies by product type. Standard products typically start at 1000 pieces, custom products at 3000 pieces. Visit our Wholesale Partner Application page for more information.
Do you support small quantity orders?
Yes, we support small quantity orders. Specific MOQ (Minimum Order Quantity) varies by product type. Contact us for details.
What is the delivery time for your products?
Standard products typically take 25-30 working days. OEM/ODM custom products require 30-60 days depending on complexity.
Can products be customized with our packaging?
Yes, we offer custom packaging services including your brand logo, color scheme, and packaging design. Learn more about our OEM/ODM Services.
Do you provide product technical specifications?
Yes, we provide detailed technical specifications, user manuals, and test reports for all products. Visit individual product pages for detailed specifications.
What is the warranty period for your products?
Standard products come with a 12-month warranty. Warranty for OEM/ODM custom products can be negotiated in the contract.
Do you provide product samples?
Yes, we offer sample services for B2B customers. Please contact our sales team via our Contact Us page for specific fees and terms.
Do your products meet international quality standards?
Yes, all our products comply with international certifications including CE, RoHS, FCC, ensuring reliable quality. Learn more on our Product Certificate page.
What types of electronic products do you offer?
We specialize in four major categories: Bluetooth Speakers, Soundbar Speakers, Karaoke Players, and Wooden Speakers. Browse our full product range to find the perfect solution for your needs.